Concrete Block Plant Technical Service Representative

Company: Besser
Department: Installation
Location: Field
Posted: 5/2/2023

This position provides overall technical service, maintenance, installation, troubleshooting, and training for the Besser product line. Technical Service Representatives report to the Technical Service Manager.

JOB KNOWLEDGE [Employee has skills to complete their duties and understand their new role]
QUALITY OF WORK [Employee’s output is accurate, complete, and works in a safe manner]
QUANTITY OF WORK [Employee is effective and efficient with their time; meets all deadlines]
RELATIONSHIPS [Employee works well with the team/customers and fits our ‘ownership’ culture]
INITIATIVE [Employee is self‐motivated and shows interest in adding value beyond job description]

1. Provides hands-on technical assistance and training to customers during and after equipment installation and as needed.
2. Completes technical installation and service reports; reports on product problems encountered.
3. Promotes service and parts to customers as needed.
4. Prepares service and parts proposals through the business system.
5. Understands lean concepts and initiates improvements to improve efficiency and reduce costs.
6. Provides innovative ideas and utilizes resources to exceed sales and service goals.
7. Follows written policies, procedures and best practices developed for the customer service team.
8. Assists customers with installing new equipment, upgrades and specific paid services.
9. Trains customers on operation of equipment.
10. Completes call cards, expense reports and provides capital equipment leads to the capital team.
11. Contributes to customer communications such as service bulletins and newsletters.
12. Must be open to completing other duties not specifically listed above as requested by the Technical Service team.

Education: Associate degree in mechanical, electrical, or equivalent field experience is preferred.
Experience: Two years of experience in a related field with electrical and mechanical experience preferred.
Skills: Knowledge of concrete products equipment, production of products, and common plant practices. Ability to effectively communicate with customers at many levels. Mechanically and/or electronically inclined.
Requirements: Must be willing to travel worldwide; sometimes being last minute requests. Must be physically able to perform manual labor and lift a minimum of 100 pounds. Must be fluent in English, bi-lingual would be welcomed. Must have good driving record.

JOB KNOWLEDGE [Employee has skills to complete their duties and understand their new role]
QUALITY OF WORK [Employee’s output is accurate, complete, and works in a safe manner]
QUANTITY OF WORK [Employee is effective and efficient with their time; meets all deadlines]
RELATIONSHIPS [Employee works well with the team/customers and fits our ‘ownership’ culture]
INITIATIVE [Employee is self‐motivated and shows interest in adding value beyond job description]

A typical manufacturing/production environment in a non-controlled atmospheric building.

Do you think you’d make an excellent fit for Besser Company and enjoy all the beauty that Alpena, Michigan has to offer? Please forward your resume to:

Besser Company World Headquarters
Attn: Human Resources, Hiring
801 Johnson Street
Alpena, MI 49707 USA
e-mail resumes@besser.com