New
Service Parts Center
Improving Parts Service to the Industry
A new Service Parts Center was formed
at Besser Company on 1 July 2000. The purpose of the Center is to
deliver parts in a timely manner to the industry and increase the
profitability of customers’ concrete products facilities.
Staffing of the Center is comprised of
five people dedicated to assisting customers with parts orders and six
people focused on researching and entering orders. The new department
structure will improve efficiency in researching and entering orders.
Customer contact will be enhanced
through telemarketing efforts, which will be the primary function of
parts sales representatives. Each parts sales representative has
accounts to contact on a regular basis. The new responsibilities will
allow the sales representatives to become extremely familiar with each
facilities’ operation and proactively respond to customers’
needs. The parts sales representatives are Ron Ferris, Pat
Idalski, Elaine Kingsbury, Irv Yakes and Doug
Harlow. Richard Hynek is overseeing the telemarketing portion
of the Center. Richard is responsible for receiving customer calls,
telemarketing and securing replacement parts orders.
|
Ron
Ferris |
Pat
Idalski |
|
Elaine
Kingsbury |
Irv
Yakes |
Doug Harlow
|
Richard
Hynek |
Behind the scenes, sales order
processors research and edit orders to insure accuracy. Additional
responsibilities include assigning order due dates based on customer
needs, system lead times and inventories. Sales order processors are Brian
Aikens, Jim Campau, Scott Datema and Jeremy Welch.
Internally, the management of editing
customer orders and establishing schedule dates has become part of the
master scheduling and inventory control operation. Mike Smith has
been promoted to supervise this critical process. The result will be
better synchronization of customer due dates and production / purchasing
schedules.
Orders will continue to be entered by Donna
Hansen. Sales order maintenance is the responsibility of Nicole
Keller.
Pictured
from left to right: Brian Aikens, Scott Datema, Donna Hansen, Jeremy
Welch, Nicole Keller, Mike Smith and Jim Campau.
These changes will result in closer
contact and strengthened relationships with our customers. The Service
Parts Center representatives can be contacted by phone at (800) 530-9991
/ (989) 354-3166 or fax (989) 354-3190.
Service Parts Center Hours
Monday - Friday: 7:00 a.m. - 6:00 p.m.
EST
Saturday: 8:00 a.m. - 12:00 (noon) EST
If you are in the United States and
have an emergency situation after hours, Besser staff can be
contacted through a pager system.
Service Parts Center representative
pager (877) 997-5851
Technical Service representative pager (877) 802-0484
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